26 Facebook Fan Page tips for business users. Or the Fan Page cheat sheet. | Jimmy Gilmore
26 Facebook Fan Page tips for business users. Or the Fan Page cheat sheet.
This is the second post in a series of tips on using social media for business users. Note: This post assumes you already have your strategy set and by no means should you be engaging your customers without one in place.
- Remember main goal of the page and ask yourself before posting if the post is on topic.
- Leave a little room for fun. Your fans will enjoy it if it doesn%u2019t overwhelm the reason they fanned you in the first place.
- Delegate a project ownership, if you don%u2019t have time to post continuously.
- Give the page a username for unique and memorable Facebook URL (facebook.com/%u201Dbrandname%u201D). Go to facebook.com/username %u2013 select your page from %u201CMy Pages%u201D and then apply for username. MAKE SURE YOU%u2019RE NOT SELECTING FOR YOUR PERSONAL PAGE. Then double check, because you can%u2019t change it. Maybe even have someone watch you do it, really.
- Don%u2019t forget there may be a larger community discussing your category, you can join and post there, too. Feel free to post respectfully.
- Monitor daily at best. Weekly at worst. Set alerts so you know when someone has written on your wall.
- Facebook should only part of your online presence. Use it to capture fans and then drive them to deeper content on a blog, connect on Twitter, and promote video on YouTube. But, most importantly, they need to be moving toward business goals.
- Use other online vehicles to recruit Facebook fans including links on your homepage, ads, promotions and other social media sites.
- You are only a small reason your fans are on Facebook. Be respectful and don%u2019t over-promote or you risk losing them.
- Put fans first. Consider what is valuable to them and link to it or post about it.
- Consider promoting others on your page who have done something significant in your area.
- Listen, converse, energize, help, support, or embrace are six things you should ask if your post do.
- Keep things as positive as possible.
- Promote offline and integrate with other marketing materials. (Example: Put that unique URL on your ads.)
- Respond to comments.
- Thank people for becoming fans.
- Ask people to use the %u201Cshare%u201D button if it%u2019s a particularly important post.
- Ask fans what they think about a subject or post, when appropriate.
- Consider using apps to give your fans something interesting to do.
- Promote real-world events. This connects online and offline.
- Facebook isn%u2019t just for kids anymore %u2013 consider that FB is getting more mature, less edgy. Don%u2019t treat fans like kids.
- Put a fan box on blog and site.
- Take notes. Make an Excel spreadsheet with stats. (Don%u2019t rely on Facebook to store your data.)
- Occasionally use Fan Page as focus group and consider giving a prize for participation.
- Track fans. See if you have people leaving or coming. Try to figure out why.
- Frequency is key. You can%u2019t ignore fans and expect them to stay interested.
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| February 25th, 2010 | Posted in social media |blog comments powered by DisqusShowing 11 comments
mark17 4 days ago
For me less is more. You lost me at the sheer number of tips Jimmy. Couldn't it be the top 5 or 10 things about Facebook fan pages?Like Reply Reply
Just trying to be inclusive, Mark. Thanks for reading and commenting.Like Reply Reply
Nikki 1 day ago
Hi Jimmy, Good tips and refresher info. One thing, can you explain further how to "Put a fan box on blog and site".
Cheers!Like Reply Reply
Thanks for the comment Nikki.I'm not a developer so I can't offer detailed instructions but I can point you to the info on how it's done.
http://wiki.developers.facebook.com/index.php/F...
If your site were Wordpress, like this one, all you'd need to do is install a plugin and set that plugin up. I don't have one on my site since Facebook is more play for me whereas Twitter and blogging are work.
Like Reply Reply
Thank you for the tips. How do you set up wall alerts?Like Reply Reply
Unfortunately Facebook doesn't make it easy. They really don't see to want to be the place for brands. Right now, they don't even allow simple notifications for pages so you have to go here and set it up: http://apps.facebook.com/pagemonitor/Like Reply Reply
Thanks, Jimmy! I signed up and we'll see what happens.Like Reply Reply
Let me know how it works for you.Like Reply Reply
Hi, I love the fan page cheat sheet. I also found another blog that provided 10 ways to maximize the facebook fan page. Sharing with all of you: http://meylah.com/blog/203/10-Ways-to-Maximize-...
Hope you find it useful.Like Reply Reply
Not everyone can create a Fan Page URL right off hand. There are requirements a page must meet first. Since its Facebook this always seems to be changing. I know at one point you simply had to have 20 fans before you could set your url, then it was up to 1000. Now I believe some pages can be grandfathered in. I've had luck with some and not with others.But you are certainly right about the need to be precise once you do set it!! You could be stuck with a typo forever!
Like Reply Reply
Good point. It's been my experience as well that getting a URL can feel like you're battling a moving target. I've also found that you can try on Friday and it won't work and then on Monday it will with no stated change in policy.A good rule of thumb though is if you have a brand new user creating a brand new page it probably won't work. Try adding an older account as admin and wait a couple days. Sometimes that works.
Facebook has also rejected usernames for what feel like no reason at all.
And don't bother contacting Facebook, unless you're connected they won't respond.
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